Support

Introduction

MemofyAI is a mobile app that automatically structures rough notes and text using AI. This page provides answers to common questions and information on how to report issues or contact us.

If you encounter any issues, please first check the FAQ below. If your question isn't answered, contact us via the email at the bottom of this page.

Frequently Asked Questions (FAQ)

Q1. Can I use the app offline?

Yes. In On-Device mode, you can use the app without an internet connection. You will need to download the AI model to your device on first launch (approximately 2.9–4.1 GB). Once the download is complete, you can use the app in airplane mode or in areas without signal.

Note that an internet connection is required only for Fast mode.

Q2. The AI model download keeps failing

If the AI model download fails, please check the following:

A stable Wi-Fi connection (mobile networks may have download restrictions)
Sufficient free storage on your device (we recommend at least 2x the model size)
Keep the app running in the background — locking the screen is OK, but do not fully terminate the app
Restart the app and try again

If failures persist, try the smaller Standard model (approximately 2.9 GB).

Q3. What's the difference between Fast mode and On-Device mode?

Mode	Processing	Network	Privacy
On-Device (default)	On your device only	Not required	Notes never leave your device
Fast	Via cloud AI	Required	Input text is sent to a cloud AI service (not stored persistently)

You can switch modes anytime from Settings. If privacy is your top priority, choose On-Device mode.

Q4. The OCR (camera text recognition) is not accurate

To improve OCR accuracy, try the following:

Shoot under bright, even lighting
Hold the camera as perpendicular to the text as possible
Ensure the focus is sharp
Use the crop frame after capture to select only the text region you want to recognize
For handwritten text, clearly written block letters yield the best recognition

Q5. The widget doesn't appear

Both the iOS lock screen widget and the Android home screen widget can be added via the standard OS widget flow:

iOS: Long-press the lock screen → Customize → Add Widget → Select MemofyAI
Android: Long-press the home screen → Widgets → Select MemofyAI and place it

If the widget still doesn't appear, launch the app once and try again.

Q6. How do I set up Obsidian integration? (iOS only)

In Settings, tap "Obsidian Vault folder". The folder picker will open — select your Obsidian Vault folder. Once configured, you can save Markdown files directly to your Vault from the result screen using the "Save to Obsidian" button.

This feature is available on iOS only.

Q7. My notes have disappeared

MemofyAI stores conversion history in a local database on your device. If your device data is lost — for example, due to app reinstallation, device failure or factory reset, or data deletion caused by low storage — your history will also be lost.

        Backup recommendation: For important notes, save them externally using the "Copy", "Share", or "Save to Obsidian" buttons on the result screen.
      

Q8. How do I request data deletion?

To request deletion of anonymized usage data collected via Firebase Analytics / Crashlytics, send an email to the support address below with the subject "MemofyAI Data Deletion Request". For details, see the "Data Deletion Request" section of the Privacy Policy.

Note that data on your device (input text, generated notes, settings) is fully deleted when you uninstall the app.

Bug Reports & Contact

For support, please contact us at:

Email: studioapp.develop@gmail.com

What to include in a bug report

When reporting a bug, please include the following information for faster resolution:

Device OS (iOS / Android) and version
App version (shown at the bottom of the Settings screen)
Steps to reproduce the issue
Screenshots or a video (if possible)
A summary of the issue